This book introduces an emerging domain of design research that is of immense interest today, not only to the academic design research community but also to design practitioners and to those in the business community charged with the...

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and...

When times are particularly difficult, and you are likely to slip into despair, some of the greatest pop songs can provide genuine comfort to make it through the pain. The great thing about advice songs is that you can listen to someone...

Do you want to go beyond small talk with colleagues, friends, family, or strangers? This is your game to truly connect with people. Imagine a red car, I'll do the same. Now describe it to me. No red car would ever be the same. No...

Some people make fast, nonchalant sketches which look great. Others sweat for hours to make accurate drawings, yet those might look unprofessional. Why is that? People who cannot draw well usually think that professional sketching is a...

Visual thinking and drawing are both becoming increasingly important in today's business settings. A picture really can tell a thousand words. Visualization is a crucial part of the journey for companies seeking to boost enterprise...